Contact & Support

Get in touch with our premium support team for assistance with your orders, payments, or any inquiries about our enterprise solutions.

Email Support

support@ivearniteknologi.com

24/7 email support with 24-hour response time
Phone Support

+6285133382635

Mon-Fri, 9:00 AM - 6:00 PM (GMT+7)
Business Address

Jl. nyiur 42a

Enterprise-grade digital solutions provider

Frequently Asked Questions

Find quick answers to common questions about our products and services

Visit our Order Status page and enter your order number (format: IVDDMMRRR) and the email address used during purchase. You'll get real-time updates on your order progress through our interactive timeline.

Most digital products are delivered within 24 hours after payment verification. For enterprise solutions, you'll receive access credentials via email. If you haven't received your product within 24 hours, please check your spam folder or contact our support team for immediate assistance.

We accept all major payment methods through our secure Whop payment gateway: Credit Cards (Visa, MasterCard, American Express), Debit Cards, PayPal, and Bank Transfers. All transactions are encrypted and processed securely. For enterprise clients, we also offer invoice-based payments.

After completing your payment on Whop, visit our Payment Confirmation page. Fill in the required details including your Whop Payment ID, transaction details, and optionally upload a payment screenshot. Our team will verify and process your order within 24 hours.

Please refer to our comprehensive Policy page for detailed information about refunds, returns, and terms of service. Due to the digital nature of our products, refunds are handled on a case-by-case basis. For any refund inquiries, please contact our support team directly.

Yes, absolutely. All payments are processed through Whop's secure payment gateway with PCI DSS compliance. We never store your credit card information on our servers. Our website uses SSL encryption and follows enterprise-grade security practices to protect your data and transactions.

Still have questions? Our premium support team is ready to help.

support@ivearniteknologi.com